import type { Metadata } from 'next';
import { LegalPageHeader } from '@/components/legal/legal-page-header';

export const metadata: Metadata = { title: 'Payment, Delivery & Returns' };

export default function PaymentDeliveryReturnsPage() {
  return (
    <section className="py-12">
      <div className="container-page max-w-4xl">
        <LegalPageHeader
          title="Payment, Delivery, Returns and Cancellations Policy"
          intro="This Policy explains the payment, delivery, cancellation, return, refund and warranty process for both independent vendor listings and products sold by CeylonHandicrafts.lk."
          effectiveDate="13 September 2026"
        />

        <div className="legal-prose mt-8">
          <h2>Identify the seller first</h2>
          <table>
            <thead>
              <tr>
                <th>Product label</th>
                <th>Who handles the transaction</th>
              </tr>
            </thead>
            <tbody>
              <tr>
                <td>&ldquo;Listed by [Vendor Name]&rdquo;</td>
                <td>
                  The named vendor agrees payment, fulfils delivery and handles cancellations, returns, warranties
                  and refunds.
                </td>
              </tr>
              <tr>
                <td>&ldquo;Sold by CeylonHandicrafts.lk&rdquo;</td>
                <td>
                  Triora Living (Private) Limited confirms payment, fulfils the order and handles cancellations,
                  returns, warranties and refunds as seller.
                </td>
              </tr>
            </tbody>
          </table>
          <p>
            If the seller label is unclear, do not pay or return the product until CeylonHandicrafts.lk confirms the
            seller and provides the appropriate instructions.
          </p>

          <h2>No online card payments</h2>
          <p>
            CeylonHandicrafts.lk currently does not provide an online debit-card or credit-card gateway. We do not
            ask for, collect, store or process card numbers, security codes, PINs, passwords or one-time codes.
            Customers must not send those details through email, telephone, WhatsApp, a website form or another
            messaging service.
          </p>

          <h2>Vendor listed product payments</h2>
          <p>
            The customer agrees the payment method directly with the named vendor and pays that vendor. Unless the
            product page expressly states otherwise, Triora Living does not receive, hold, safeguard or control the
            money and cannot reverse or refund funds it did not receive. Before paying, confirm the seller identity,
            exact item, total price, delivery or collection terms, lead time, return policy and warranty. Verify
            unexpected changes to payment details through a trusted contact method and retain a traceable payment
            record.
          </p>

          <h2>Managed sale product payments</h2>
          <p>
            For a product marked &ldquo;Sold by CeylonHandicrafts.lk&rdquo;, use only the non-card payment method
            stated in an official order confirmation or invoice. A method such as bank transfer, cash on delivery or
            payment on collection is available only when Triora Living specifically offers and confirms it for that
            order. Contact us before paying if the recipient name or instruction is unclear or unexpected.
          </p>

          <h2>Prices and transaction records</h2>
          <p>
            The responsible seller must disclose the product price, currency and any delivery, customisation, tax or
            other mandatory charge before the customer confirms the transaction. The customer should receive or
            retain a durable record showing the product, seller, total price, payment method, delivery or collection
            terms and applicable cancellation, return and warranty terms. An invoice or receipt must be issued where
            required by law or applicable to the transaction.
          </p>

          <h2>Delivery and collection</h2>
          <ul>
            <li>
              For Vendor-Listed Products, the named vendor arranges delivery or collection and is responsible for
              the carrier it selects, communications, delays, loss, damage and delivery remedies, subject to
              applicable law.
            </li>
            <li>
              For Managed Sale Products, Triora Living confirms the delivery or collection method, charge and
              estimated timing before accepting the order and remains the customer-facing seller.
            </li>
            <li>
              Handmade and made-to-order products may require a production period. The seller must disclose the
              estimate and promptly communicate a material delay.
            </li>
            <li>
              Customers must provide accurate contact and delivery details, ensure safe access where necessary and
              inspect the package promptly. A courier should not be asked to leave a parcel unattended unless the
              customer accepts the associated risk to the extent allowed by law.
            </li>
            <li>
              Delivery dates are estimates unless expressly guaranteed. The responsible seller must act without
              unreasonable delay and propose an appropriate solution if fulfilment becomes impossible.
            </li>
          </ul>

          <h2>Cancellation before dispatch or production</h2>
          <p>
            Ask the responsible seller to cancel as soon as possible. A standard stocked item may be cancelled if
            the seller accepts the request before dispatch. A personalised, customised or made-to-order item may not
            be cancellable after materials have been committed or production has started, except where the seller
            agrees or applicable law requires a remedy. Any disclosed cancellation cost must be reasonable and
            explained before the customer confirms the order.
          </p>

          <h2>Vendor listed product returns and refunds</h2>
          <ul>
            <li>The vendor&apos;s disclosed return, cancellation, exchange and warranty terms apply, subject to non-excludable consumer rights.</li>
            <li>The vendor evaluates the request and pays any approved or legally required refund because the customer paid the vendor directly.</li>
            <li>
              Contact the vendor first using the listing or transaction record. If unresolved, send the evidence to
              CeylonHandicrafts.lk. We may facilitate communication or take listing or account action, but this does
              not make Triora Living the seller or refund payer.
            </li>
          </ul>

          <h2>Managed sale product returns and remedies</h2>
          <p>
            For a Managed Sale Product, contact CeylonHandicrafts.lk as soon as reasonably possible when an item
            arrives damaged, is incorrect, unsafe, defective or materially different from the agreed description.
            For visible transit damage or an obviously wrong item, notification within 48 hours and preservation of
            the packaging will assist investigation, but this request does not reduce a statutory right or remedy.
          </p>
          <p>
            Depending on the circumstances and applicable law, the available remedy may include repair, replacement,
            exchange, price reduction, cancellation or refund. We may request photographs, video, the order
            reference, packaging, delivery evidence or an opportunity to inspect the item. The customer should stop
            using a product that may be unsafe.
          </p>

          <h2>Change of mind and non-returnable items</h2>
          <p>
            A change-of-mind return is available only when the responsible seller&apos;s disclosed terms allow it.
            Personalised, customised, made-to-order, perishable, hygiene-sensitive, used, altered or
            damaged-after-delivery items may be excluded from change-of-mind returns. This exclusion does not apply
            where the item is defective, unsafe, misdescribed or otherwise subject to a non-excludable legal remedy.
          </p>

          <h2>Return procedure</h2>
          <ol>
            <li>Contact the responsible seller before sending the item and explain the issue and requested outcome.</li>
            <li>Provide the seller name, order or enquiry reference, product details, date received and relevant evidence.</li>
            <li>Wait for the return address, packaging instructions and any return reference. Do not send an item to the Colombo contact address unless specifically instructed.</li>
            <li>Package the item securely and retain dispatch or collection evidence.</li>
            <li>The responsible seller will inspect the item and communicate the outcome within a reasonable period.</li>
          </ol>

          <h2>Refunds and exchanges</h2>
          <p>
            A Vendor-Listed Product refund is paid by the vendor that received the money. An approved Managed Sale
            Product refund will be returned through the same non-card method where practical, or another method
            agreed in writing. We aim to initiate an approved Managed Sale Product refund within 10 business days
            after receiving and assessing the item. Bank processing time may apply. Exchanges depend on stock, craft
            availability and any agreed price difference.
          </p>

          <h2>Warranty, product safety and complaints</h2>
          <p>
            A seller must honour disclosed warranties and any protection imposed by law. A statement such as
            &ldquo;no returns&rdquo; or &ldquo;sold as is&rdquo; cannot remove a non-excludable remedy for an unsafe,
            defective or materially misdescribed product. Report an urgent safety concern immediately and stop using
            the item. Complaints follow the process stated in the Marketplace Terms and Seller Disclosure.
          </p>

          <h2>Contact</h2>
          <p>
            <strong>Triora Living (Private) Limited</strong> — Company number PV00373323
            <br />
            32, Siripa Road, Colombo 05, Sri Lanka | hello@ceylonhandicrafts.lk | +94 71 942 4353 / 071 942 4353
          </p>
        </div>
      </div>
    </section>
  );
}